Customer support hours
We answer your emails from Monday to Friday, between 9am to 6pm.
I didn’t receive any email after registering or after placing my order.
Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact us at firstname.lastname@example.org to get help or you may visit your profile under the Orders section.
My order has not arrived yet.
If it’s been more than 7 days since you placed your order, check the Orders section on your profile panel. If the order result as shipped please refer to the tracking number we sent by email and contact your local curier. If the order has been dispached and you didn’t get your tracking number please contact us at email@example.com and we will be happy to help you track your package.
Which Countries do you ship to? And how much does the shipping cost?
We ship from Italy to each European Country for FREE.
I am concerned that your order page is not secure.
Our Order Pages are hosted in a very secure environment. Please accept our assurances that your transactions are always conducted over secure connections.
I need technical support with my purchase - who should I contact?
All requests for technical support or product related questions can be sent to firstname.lastname@example.org
What are my payment options?
Transactions will be hosted by external services such as Paypal (Europe) s.r.l. and SETEFI S.p.A. (Intesa SanPaolo Group); we do not record your personal data in any way.
PayPal is the simple, fast and secure way to pay and to be paid online. The service provides the simplest way to send cash without sharing financial information, with the flexibility to pay by way of your own current account, credit card or through promotional financing. With 143 million accounts active in 193 markets and 26 currencies accepted throughout the world, PayPal allows you to make commercial transactions globally, processing more than 9 million payments every day.
Setefi, a company of the Intesa Sanpaolo Group, specialises in e-money payment management. Established in the late 1980s, it is now the Italian leader in the sector of transaction acquiring, with approximately 300,000 terminals operating across the entire national territory and a market share of over 25%.